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Below are the answers to some frequently asked questions (FAQs) about the services we provide. If you can’t find the answers to your questions, please contact us.

What is the NDIS?

The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.

The NDIS also connects anyone with disability to services in their community.

This includes connections to doctors, community groups, sporting clubs, support groups, libraries and schools, as well as providing information about what support is provided by each state and territory government.

For more information you can browse here.

How the NDIS works

To join the NDIS you need to meet access requirements. This includes your age, your residency status and the nature of your disability. Please see the link here.

Make a complaint, compliment or provide feedback

We welcome all feedback, including complaints and compliments. We are committed to improving our service by listening to those who share their feedback.

If you would like to make a complaint, compliment or provide feedback you can either:

I need support but don't know what service I need - how do I contact?

You can call us directly at 03 8313 0656 or 0452 105 897 or visit our office Suite 1/734 Mt Alexander Rd, Moonee Ponds VIC 3039.

I am concerned on Privacy, do you protect privacy?

U and V Care values and respects the privacy, confidentiality, and dignity of our participants and their families, as well as our staff. Please see Privacy page for details.